Say Hello To Phillip’s Light Finder That Made Shopping Easy & Sales All the Brighter!
Philips had a vision. With so many light bulb varieties out there, it was becoming increasingly difficult for its customers to change a light bulb with ease.
We found AI Technology Plus Augmented Reality digital solution to find the right light bulb every time.
And thus, Phillips proved once again that it really meant it when its tagline said: Innovation and You.
Technologies
– Swift
– Android
– Python
– Java
– Angular
– Machine
Learning
Customer Error in Selecting the Right Bulb
Philips’s customer pain point was the actual choice of the bulb, instead of the customer proactively searching it was important that the main functional solution be the customer’s locating the right bulb. Through AI recommendations the search would be narrowed down to an exact match and a few upgraded or exciting alternates. Customers can thus, choose to rev-up the decor or keep things the same – but, they don’t need to search. Instead based on the specifications similar products are displayed as so all the customer has to do is pick and choose.
Faster & More Accurate Buying Experience for Greater Customer Retention & Profit
Phillips always has been focusing on what its customers want. They realized that customers wanted to purchase their light bulb from the comfort of their home the process had to be easy too. With so many lightbulb specifications and variations out there, most customers were put off by the homework involved in choosing the right bulb. A solution to this was an AI and machine learning-based model where all the customer had to do was scan their lightbulb and get their solutions. No need to search, simple scan, select and go!
Customer Satisfaction and Loyalty
1.7B
Signify reports first quarter sales
with operational profitability of 8.9%
with operational profitability of 8.9%
20K+
Fastest ios app downloads
record for any app.
record for any app.
Improved Buyer Experience and Less Returns
Instead of clients wasting time & being dissatisfied with their selection of light bulbs upon delivery, Phillips chose to use technology to its advantage. With Sunflower Lab as its digital solutions partner, it was able to able to gain operational efficiency and positive customer outcomes all through one app! By being able to select the right bulb through AI and AR, Phillips found a boost in sales while at the same time reducing unnecessary shipping costs and inventory adjustments.
in Client’s words!
“Sunflower Lab works efficiently and effectively. The vendor launched a prototype in three weeks and a working version in just three months. Their speed and willingness to respond to the client’s needs were impressive. They were always accommodating, responsive, and supportive. They worked over holidays and weekends in order to release what we needed on time. “
Alexandru Darie
Director of Digital Innovation, Philips
How We Assisted Phillips Light-up Their Customers Lives
“Home is where the best light is” – Phillips, Signify
Through SFL’s team of experts, Phillips was able to maintain its promise to its customers. Now customers can choose the right bulb in under a minute without the hassle of worrying about selecting and then returning the wrong one. To this end, Sunflower Lab’s team of experts brainstormed with the client to understand
Solution
– Scan your old bulb
– Select a new one
– Make a purchase
Outcome
– Hassle Free Purchase
– Improved Operational Efficiency
– AI-Generated Recommendations
users loves this app
A new way to find the right light bulb
Easily match your bulb with the right replacement
in less than a minute
in less than a minute
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