RPA Use Case: Automating Hospital PO Requests and Invoices

IONM companies have different billing requirements for each facility they work with. Most of the requirements concern when the purchase order (PO) requests and invoices must be sent—the frequency could be daily, weekly, or monthly depending on the facility. All patients can be group together in a single invoice, or sent individually. Hospital billers at the IONM companies must keep track of each hospital’s requirements and compliances. The problem is that all of this data is managed manually by hospital billers. Loads of effort and lots of valuable time are poured into these repetitive, boring tasks. This leads to burnout, inaccuracies, as well as wasted time and resources.

Robotic process automation can have a quick and significant impact for hospital billers and IONM companies as a whole. Knowledge workers will be freed up to complete more valuable tasks like verifying PO requests and collecting payments. In turn, they will feel more fulfilled at work and have greater satisfaction. IONM companies will realize greater accuracy and higher compliances with PO requests and invoice management. They will also experience a fast return on their investment with the easy implementation process of RPA and software bots completing more tasks at a faster rate than human employees.